While Electric Maintenance Service strives to make every order correct, we understand that sometimes a customer may want to return an item. Defective items are returnable and will be handled according to the manufacturers conditions. Items damaged in transit will have to be dealt with through the carrier. Other items will be considered for return but may be subject to a restocking fee. Circuit boards, controllers and all other electronic items are not returnable. Please call, fax or email to obtain an RGA#. Please note that EMS is not responsible for the return freight. Refer to Terms & Conditions for any questions.